Shipping Protection & Tipping Policy

We are committed to providing a transparent and convenient shopping experience. During checkout, customers may choose to add optional services to their order, including Shipping Protection and Tipping.

1. Optional Services

Both Shipping Protection and Tipping are entirely optional. They are not mandatory charges and will only be included when selected by the customer during checkout.

• Shipping Protection: Provides additional coverage for eligible situations involving packages that are lost, damaged, or stolen during transit.

• Tipping: Gives customers the option to leave a voluntary tip in appreciation of the team supporting order fulfillment and customer service.

Customers may complete their purchase without selecting either service.

2. Shipping Protection Coverage

Customers who purchase Shipping Protection may receive coverage for qualifying delivery-related issues, subject to the applicable terms, conditions, limitations, and exclusions.

For complete details regarding coverage and eligibility, please review our Shipping Protection information here:

https://goieanilanes.com/products/shipping-protection

3. Refunds for Optional Add-Ons

If you accidentally selected Shipping Protection or added a Tip during checkout, or simply decide that you no longer want the service, you may contact us to request a refund of the applicable add-on amount.

Eligible Shipping Protection and Tip charges can be refunded even if the associated order has already been shipped.

Refund requests for these optional services will be handled as promptly as possible using the original payment method, subject to normal payment-processing timelines.

4. Contact Us

If you have questions about Shipping Protection, Tipping, or would like to request a refund for an optional add-on, please contact our customer support team:

Email: support@goieanilanes.com
Phone: +1(424)374-3192

We will be happy to assist you with your request.