Shipping policy

Last Updated: March 19, 2026

This Shipping Information page explains how orders placed with Goieanilanes are processed, dispatched, tracked, and delivered. It also outlines what customers should do when a shipment is delayed, divided into separate parcels, missed, or reported as lost.

Order Preparation and Delivery Estimates

Processing Period

After payment has been successfully confirmed, most orders are reviewed, packed, and transferred to the applicable shipping provider within approximately 3 business days.

Orders submitted on weekends will normally begin processing on the following Monday or the next available business day.

The processing period is separate from the estimated transit time.

Estimated Shipping Time

Once a parcel has been dispatched, delivery generally requires approximately 10–20 business days.

All delivery periods are estimates rather than guaranteed arrival dates. Actual delivery may take longer because of customs clearance, carrier operations, local holidays, weather conditions, remote destinations, or other events outside our reasonable control.

Shipping Rates and Destinations

Standard Shipping Fee

Our standard worldwide shipping rate is generally:

USD $5.99 per order

The final shipping charge will be displayed during checkout before payment is submitted. Promotional offers or destination-specific conditions may affect the final amount.

International Delivery

Goieanilanes ships to many countries and regions around the world.

In the uncommon event that delivery is unavailable to the destination entered at checkout, our team will contact you using the order information provided.

Fulfillment Locations

Depending on inventory availability, delivery destination, and operational needs, an order may be dispatched from:

  • A fulfillment facility in the United States

  • A facility in Canada

  • A warehouse in Australia

  • A fulfillment center within the European Union

  • An authorized manufacturing or logistics partner

Products in the same order may be shipped from different locations.

Shipment Tracking

Receiving a Tracking Number

After an order has been handed to the shipping provider, we will send a shipping-confirmation email to the address used during checkout.

The message will normally include a tracking number and available shipment details.

Checking the Delivery Status

You may enter the tracking number through an international tracking service such as 17TRACK, or through the official tracking page of the applicable carrier.

Tracking Activation

Tracking information may not become visible immediately after dispatch.

Please allow several business days for the carrier to scan the parcel and activate its tracking history. A tracking number that does not yet show movement does not necessarily mean the package has not been shipped.

Delayed or Inactive Tracking

Recent Tracking Activity

It is common for a parcel to travel for several days without receiving a new scan.

When the most recent update appeared within the previous 7 days, the package is generally still moving through the transportation network.

Tracking may pause while the shipment travels between:

  • Distribution centers

  • Airports

  • Customs facilities

  • Regional carrier hubs

  • Local delivery networks

When to Contact Customer Support

Please contact us when there has been no new tracking activity for more than 7 consecutive days.

When emailing our team, include:

  • Your order number

  • The email address used during checkout

  • The shipment tracking number

  • A brief explanation of the concern

Our team will review the available information and may contact the carrier when further investigation is appropriate.

Orders Arriving in Separate Parcels

An order containing several products may be divided into two or more shipments.

This may happen when:

  • Products are stored in different warehouses

  • Separate fulfillment partners handle different items

  • One product is ready to ship before another

  • Dividing the order may reduce unnecessary delays

Each parcel will normally receive its own tracking number.

You may receive an individual shipping-confirmation email for every shipment. Before reporting an item as missing, please review all tracking numbers associated with your order.

Order Corrections and Changes

Requests to modify an order must be submitted as quickly as possible.

Please contact us within 12 hours of placing your order when you need to change:

  • The recipient’s name

  • The delivery address

  • The telephone number

  • A product

  • A size or color

  • The ordered quantity

  • Another order detail

Email support@goieanilanes.com and provide:

  • Your order number

  • Your order email address

  • A clear description of the requested change

  • The complete corrected information

We will make reasonable efforts to help, but modifications are not guaranteed.

Once an order has entered fulfillment, packing, or shipment preparation, changes may no longer be possible. After dispatch, we generally cannot alter the delivery address or package contents.

Missed Delivery Attempts

If the carrier is unable to complete delivery, it may:

  • Leave a delivery notice

  • Schedule another delivery attempt

  • Hold the parcel at a local post office

  • Transfer it to an authorized collection point

The customer should contact the local carrier or post office using the tracking number to request redelivery or collection instructions.

Packages must be collected within the period specified by the carrier.

Goieanilanes is not responsible for parcels returned or delayed because the recipient:

  • Was unavailable

  • Failed to collect the shipment

  • Refused the delivery

  • Provided incomplete contact details

  • Could not be reached by the carrier

Shipments Lost During Transportation

If you believe a parcel may have been lost while in transit, contact us with your order number, checkout email, and tracking details.

We will review the shipment status and, where appropriate, request an investigation from the carrier.

When the shipping provider officially confirms that the parcel was lost before delivery, Goieanilanes will arrange a replacement shipment without an additional product or shipping charge.

A package will not be treated as officially lost merely because:

  • Delivery is taking longer than expected

  • Tracking has temporarily stopped updating

  • The parcel is undergoing customs processing

  • A carrier investigation remains open

Replacement shipments are issued only after the loss has been confirmed.

Parcels Marked as Delivered

When carrier tracking confirms successful delivery to the address entered at checkout, the shipment will be considered delivered.

If the tracking status shows Delivered but the parcel cannot be found, please:

  • Check all areas around the delivery location

  • Ask household members

  • Contact nearby neighbors

  • Speak with building reception or management

  • Review any available delivery photograph

  • Contact the local delivery carrier

Goieanilanes is not responsible for packages that are misplaced, removed, stolen, or otherwise lost after the carrier has confirmed delivery.

Customs, Import Charges, and Taxes

International shipments may be subject to customs inspections, import duties, local taxes, brokerage charges, or other government fees.

The customer is responsible for any such amounts imposed by the destination country or region.

Unless expressly collected during checkout, these charges are not included in:

  • The product price

  • The standard USD $5.99 shipping fee

Goieanilanes does not determine or control customs charges and cannot predict the amount that may be assessed.

Failure to pay required duties or taxes may result in the shipment being held, delayed, returned, abandoned, or destroyed. Related expenses may remain the customer’s responsibility where permitted by law.

Customer Responsibility for Address Accuracy

Customers must provide a complete and correct delivery address when placing an order.

Before completing payment, please verify:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State, province, or region

  • Postal or ZIP code

  • Country

  • Telephone number

Goieanilanes is not liable for packages that are lost, returned, delayed, or delivered incorrectly because the customer submitted incomplete, inaccurate, outdated, or improperly formatted shipping information.

Shipping Disclaimer

By submitting an order, you acknowledge the following:

Estimated Time Frames

All processing and shipping periods are provided as estimates only. They do not represent guaranteed delivery dates.

Delays Outside Our Control

Goieanilanes is not responsible for delays resulting from circumstances beyond its reasonable control, including:

  • Customs inspections

  • Carrier disruptions

  • Severe weather

  • Transportation interruptions

  • Public holidays

  • Government actions

  • Labor disputes

  • Natural disasters

  • Local delivery conditions

Delivered Shipments

Except where applicable law requires otherwise, our responsibility for a shipment ends when the carrier records successful delivery to the shipping address supplied by the customer.